Sizing & Fit
Using Your Insoles
Care & Cleaning
Tracking Returns
- Which carriers can I use for returns?
- What should I do if my return tracking number shows the package was delivered, but I haven’t received my refund yet?
- What should I do if my return tracking number shows the package hasn’t been delivered?
- How long does it take for my return to be delivered?
- Can I send my return without a tracking number?
- How can I track my return shipment?
Mitisole Return Policy
- What should I include in my return package?
- What if the product I received is damaged or incorrect?
- Who pays for the return shipping?
- Can I exchange a product instead of returning it?
- What should I do if I returned my order but haven’t received a refund yet?
- How long does it take to process a return?
Shipping & Address Changes
Order Cancellations
- How long does it take to process a refund for a returned dispatched order?
- Why can’t dispatched orders be canceled?
- What happens if I refuse the delivery of the dispatched order?
- How can I track my dispatched order?
- How do I know if my order has been dispatched?
- What are my options if I no longer want the order that has been dispatched?
Refunds
- Are there any conditions for the partial refund?
- How long does it take to process the partial refund?
- Can I choose the partial refund option after starting a return?
- How can I request the partial refund option?
- What should I do if I want to return the product anyway?
- Why would I choose the partial refund option?
Order Information
- Why is my order taking longer to arrive?
- Can I change the shipping address after I place my order?
- What should I do if my order is missing an item?
- Can I add more items to my order after it’s been placed?
- How can I track my order?
- What do I do if I didn’t receive a confirmation email after placing my order?